Solvi: Help Desk Ticketing System Asp.Net Core Mvc C# with OpenAI API

Live demo

Welcome to try the live demo via the link below! After you download the project, it will run exactly the same as the live demo.

http://auratheme-001-site8.ntempurl.com/

Video Demo

Check out this video for a comprehensive overview of the features included in this project!

Free version

Want to try the project before purchasing? 🎉 Download the free version from this GitHub repository and explore some free features!

If you find it helpful, please consider giving the repo a ⭐ to support the project. Your support means a lot! Thank you!

Prerequisite

You may follow the steps in this article to download the necessary software. By the way, the most important thing is to have .NET 8 installed.

https://auratheme.gumroad.com/p/what-you-need-to-download-and-install-before-running-asp-net-core-mvc-projects

Pay with PayPal

• PayPal is currently disabled on Gumroad. Please use this link: https://www.paypal.com/ncp/payment/CFP688CT9FZJ4 if you'd like to pay using PayPal.
• Once your payment is successfully processed, you will be redirected to a page with a 100% discount code. Please do not refresh, close the tab, or leave the page until you are redirected to the website where you can see the code. You can then apply this code on Gumroad to download and add the product to your Gumroad library.

Basic Documentation

We've created this guide through diligent effort, making it simple and easy to understand. If you have already purchased the code, your version of the documentation is more thorough and detailed. Be sure to bookmark the website for quick access! Thank you! Feel free to contact auratheme@outlook.com if you have any questions.

Solvi Helpdesk Full Features

User Roles

• Admin
• Agent
• Customer

General

• Multilingual Support
  • Easily switch between languages to suit user preferences.
• Light and Dark Mode
  • Choose between light and dark themes for an optimal viewing experience.
• RTL Support
  • Fully supports right-to-left (RTL) languages, such as Arabic.
• User Management:
  • Register and create an account.
  • Login securely to access features.
  • Recover access with a "Forgot Password" option.
  • Change your password anytime for added security.
  • Edit and update profile details with ease.
• Flexible Layout Options:
  • Customize the interface with sidebar, icon bar, or top bar layouts.
• Interactive Dashboard:
  • Visualize data with charts and tables for better insights.
• Responsive Design:
  • Fully mobile-friendly, ensuring a seamless experience on any device.

Knowledge Base

• Categories management (by admin)
• Articles management (by admin)
• Custom Article URL, for SEO
• Bulk import categories from excel (by admin)
• Bulk import articles from excel (by admin)
• Export to excel (by admin)
• Accessible to all users, whether logged in or not
• AI features:
  • Enter an article title and get article body suggestion from AI
  • Enter an article title and get tags suggestion from AI
• User-friendly interface for easy navigation
• Content categorization and tagging
• Category management, by admin
• Article management, by admin
• SEO-friendly custom article URL
• Bulk categories import from Excel
• Bulk articles import from Excel
• Excel export capabilities
• Public access for all visitors
• Content organization with tagging capability
• Search functionality
• Article rating and feedback system that helps administrators improve content and understand user needs
• Analytics and reporting on article usage
• Mobile accessibility and responsive design

Support Ticket

• Ticket creation and submission
• Admin ticket assignment
• Priority levels for tickets
• Ticket tagging
• Status tracking: Open, In Progress, Closed
• Rich text editor
  • Text formatting options
  • Image pasting in message editor
• File attachments: Single file or ZIP archive containing multiple files
• AI features:
  • Get AI-generated reply suggestions
  • Convert closed tickets into knowledge base articles
• Saved replies library: Store common responses for quick access when replying to customers
• Automatic email notifications
• Real-time SignalR notification bell
• Customizable ticket fields: Priority, request type, impact, urgency
• Customizable ticket status labels: Change from Open, In Progress, Closed to other labels
• Print a ticket conversation to PDF
• Export ticket title, creation date, creator name, and status into Excel, Csv, Docx, Pdf, and Txt
• Search ticket functionality
• Filter ticket month, year, status, agent assignment

Handle Different Ticket Workflows and Scenarios

Scenario 1: Standard Ticket Process

1. Customer creates and submits a ticket
2. Admin receives email and bell notifications
3. Admin assigns ticket to an agent
4. Agent receives email and bell notifications
5. Agent logs in to access the ticket details and responds to the customer
6. Customer receives a notification when the agent replies
7. Customer logs in to continue the conversation with the agent
8. Either customer or agent can close the ticket once it's resolved

Scenario 2: External Customer Contact via Email or WhatsApp

1. Company receives an email or WhatsApp message from a customer
2. Admin or agent sends a customer registration link for helpdesk system access
3. Customer registers an account through the registration link
4. Agent and customer continue their communication through the ticket system

Scenario 3: Recording Historical Support Cases

1. Admin or agent retrieves the past support cases from email or WhatsApp or other platforms
2. Admin or agent creates new tickets
3. Admin or agent adds the previous email or WhatsApp conversation to the ticket
   • Ensures "Send email to notify the customer" checkbox remains unchecked
4. After entering the complete conversation history, close the ticket

AI Chatbot

• Accessible to all users publicly.
• Instantly answers questions using AI-powered automation.
• Leverages knowledge base articles marked with "Use in AI chatbot" to provide responses.
• Export chat histories in various formats: Excel, CSV, PDF, and DOCX.
• Customize the chatbot title.
• Delete chat histories as needed.
• Admins can set default questions for the chatbot.
• Change the chatbot's avatar to match your brand or preferences.

Logging

• Email logs (Accessible by admin)
• Notification logs (Accessible by admin)
• Error logs (Accessible by admin)
• Login histories (Accessible by all users)

More features will come! Stay tuned!

Change log

• Version 1.1 (18 Dec 2024)
  • ✨Current version
  • Bug Fix: Resolved an issue where creating a new ticket allowed submission with an empty message.
  • Bug Fix: Fixed a problem where the AI chatbot displayed a default question that had been deleted.
• Version 1 (04 Dec 2024)
  • Knowledge base
  • AI chatbot
  • Support tickets
  • Ticket settings: Request type, category, priority, urgency, impact
  • Logging

Frequently Asked Questions

• Is it necessary for me to have coding knowledge in order to edit the code?
  • Yes, you or your developers will need to have a foundational understanding of ASP.NET Core MVC C# to edit the code. Otherwise, you could find a professional developer on Fiverr or Upwork.
• Can I use this for my school or university projects?
  • Absolutely! Feel free to use it for your school projects. It’s a great way to save time and impress your teachers or professors!
• Can I just customize the project a little bit and sell it to my clients?
  • Yes, you can! Tweak it to fit your clients’ needs, sell it, and I hope it helps you make more money and save a lot of time!
• Can I sell the exact full source code on platforms like Gumroad, Envato, Etsy, Shopify, etc.?
  • Not exactly. You’ll need to make significant changes and create your own new project. While you can use parts of the code, selling the exact full source code isn’t allowed.
• Can I edit the footer copyright statement?
  • Of course! Once you’ve purchased the source code, you’re free to edit it however you like, including the footer copyright.
• What if I need support or have questions?
  • I provide support for any issues related to existing features. If you need huge customizations, you might need to handle those on your own or hire a freelancer. You can also hire me for custom work, but please note that I have a full-time job, so my availability may be limited. I’ll do my best to help if I’m available!
• Can I get updates if you release a new version?
  • Yes! You’ll get access to any updates or improvements I make to the code—completely free, yeah! Plus, you’ll receive an email notification whenever updates are available, so you won’t miss out.
• Is this project suitable for beginners?
  • Yes, it’s designed to be easy to use, even if you’re just getting started with ASP.NET Core MVC. If you’re not sure how a feature works, feel free to ask me questions! Just a heads-up—if your questions require me to draft a step-by-step guide, it might take me 2-3 days to get that done. Thanks for your patience and for giving me the time to help!
• What I need to download or install to run this project?
  • You can refer to this article.

Discussion

Do you have any suggestions for new features or comments to share? Simply click the button below and leave your thoughts! We will take your requests into account for future updates!

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